Policies/Returns

Truth Ink Policies and Procedures:

Sizing and Fits:

We are always updating and finding ways to make determining your size selection easier for you. We have included a sizing chart for customers to view online.  To help get your order to you the first time, when ordering, please use this tool and refer to the product detail/descriptions to best determine your sizing and fit. Please note, most of our tees are unisex/standard size fits.  Rarely, our tees are 'ladies cut' (running smaller unless they are tanks. Please read description). Please view product details within description of tee to note exact fit.

Suggested Wash Instructions.

Suggested wash instructions (for best results): wash inside out on cold setting, hang or tumble dry on low setting.  Truth Ink Apparel is not responsible for returns of any kind after product has been washed. Thank you for your understanding. 

Shipping.

Your special order will ship as soon as possible! We ask that you give us 1-3 weeks to fulfill your order.  We know you are bursting at the seams to get your TI tee so we will do our best to get it out to you as fast as possible! This may be same day or within three weeks depending on current stock of tees. 

Due to parking and time constraints, we do not currently offer local pickup of orders.

Logo.

All of our products include a small ‘TI’ logo, within the design that is very subtle to the eye. This is how you know you're getting an authentic “TI tee”.

Returns and Exchanges

Because we are a custom shop and inventory is constantly fluctuating,  we do not allow returns, however, we are happy to exchange sizes or replace if there is visible problem with your tee. If there is damage or product is defective, customer must contact us within 7 business days of receipt of your item along with photos of damaged items.  Please email truthinkapparel@gmail.com to make your claim.  

Returns Must have original invoice that was in package.  Instructions are on the bottom of your packing slip.

All sales final on HOLIDAY AND SALE tees!

Exchanges:

If your order is damaged or defective, please return item with 7 business days to receive return. **Must be in brand new condition - never washed or worn, sent back with original invoice.

Sales:

All sale items are FINAL SALE. Discount codes MAY NOT be used for sale items.

 

Fundraiser Tees:

We are so excited to be able to partner with various organizations, non-profits, and fundraisers in helping the local community and giving back to people in need.  With this in mind, Fundraiser tees are non-refundable. If item is defective or incorrect size was shipped, we will send you a replacement. Exchanges may be made within 7 business days and  are dependent upon availability of the item. Customer is responsible for shipping costs of exchanged items.

Wholesale.

Do we wholesale?  Absolutely, my friend!  If you haven't already, please email Brittany at truthinkapparel@gmail.com for all inquiries! 

Wholesale Shipping: The shipping date is 1-3 weeks from the date the order is paid in full. Production doesn’t start until all invoices are complete.   

Office Hours.

Our office hours are Monday through Friday 9:00am to 4:00pm. We are closed on the weekends for family and rest!

 Copyright.

Designs and imagery on truthinkapparel.com are property of Truth Ink and may not be used without permission.  Each design is a reflected piece of intellectual property; and, therefore is subject to copyright protection. All rights are reserved.

Thank you!
TI Team